You simply can create a new support ticket, for the first time!
https://templatetriphelp.freshdesk.com/support/tickets/new
To quickly solve your tickets, please make sure you've sent your store admin login details with your ticket!
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BO Login URL: ??
Email: ??
Password: ??
Or simply invite us to access your store, with the email-id: lightspeed@templatetrip.com
( by following to this quick article steps, https://www.templatetrip.com/help/lightspeed-how-to-send-lightspeed-email-invitation/ )
Or, To check your ticket status, Or contact us again
https://templatetriphelp.freshdesk.com/support/tickets